Política de reembolso

We are glad to provide return and exchanges service, If you are not satisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return and exchange policy.

 

1. WHAT KIND OF PRODUCTS CAN BE RETURNED AND EXCHANGED?

 a. Products in the same condition as you received, it must be unaltered, unworn, undamaged, no washing, no glue or tape on it, containing no signs of wear, no styling or odor. Please send a video to us to pre-check before you exchange or return it, and we will double check when we receive it.  

 b. Products have original package.

  c. Products are returned within 30 days of the order delivery date

NOTICE: We do not provide return and exchange service for custom orders and pre-cut orders. 

 

2. EXCHANGE AND RETURN POLICY

a.  We provide one free exchange chance to all products which must obey all conditions as RULE showed. Furthermore the shipping fee and customs clearance fee will be afforded by you.

b.  If you want to exchange a second time, there is a 15% restocking fee, besides that and the shipping fee and customs clearance fee will be afforded by you. 

c.  If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded onto your original payment method.

d.  You could change your order at any time before it has been shipped for free. Once it has been shipped and it is on the way to you, it cannot be changed or canceled.

e. If you are not satisfied with your exchange, you could return it for a refund. please follow the refund policy.

f. Return and exchange address will be sent to you by e-mail when you apply to return or exchange.

 

3. REFUND POLICY

 Monetary Refund

a.  All refunds are subject to a 15% restocking fee.

b. Besides restocking fee, the shipping fee and customs clearance fee will be afford by you, and it will be deducted from the refunds. 

c. Refund application will be approved within 72 hours, and you will receive the money within 1 week.

 *Please note: If there is a delay in payment, please check with your bank, because they may take several days to process the credit back to your account.

 We will notify you immediately when we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

 

4. TARIFF ISSUES

Customers are responsible for customs clearance cost.

We do not accept returns due to customs clearance issues.

 

Contact us if you need any help:

 WhatsApp: 86-185-6173-8950 

 Email: support@atoupee.com